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LP LAUGFS Empty Cylinder - 5KG
Easy payment plans available upto 60 months
Sampath Bank Payment Plans
X| Plans (Month) | Handling Fee (%) | Instalments | Total |
|---|---|---|---|
| 6 | 0% | Rs.2,332 | Rs.13,990 |
| 12 | 0% | Rs.1,166 | Rs.13,990 |
| 20 | 0% | Rs.700 | Rs.13,990 |
| 24 | 2.5% | Rs.598 | Rs.14,340 |
Seylan Bank Payment Plans
X| Plans (Month) | Handling Fee (%) | Instalments | Total |
|---|---|---|---|
| 12 | 0% (Call & Convert) | Rs.1,166 | Rs.13,990 |
LOLC Bank Payment Plans
X| Plans (Month) | Handling Fee (%) | Instalments | Total |
|---|---|---|---|
| 6 | 5% (Call & Convert) | Rs.2,448 | Rs.14,690 |
| 12 | 5% (Call & Convert) | Rs.1,224 | Rs.14,690 |
| 24 | 7.5% (Call & Convert) | Rs.627 | Rs.15,039 |
Hatton National Bank (HNB) Payment Plans
X| Plans (Month) | Handling Fee (%) | Instalments | Total |
|---|---|---|---|
| 24 | 0% (Call & Convert) | Rs.583 | Rs.13,990 |
| Please follow below steps after purchasing a cylinder from Abans | |
| Step 1 | Purchase an Empty cylinder 5Kg from BuyAbans |
| Step 2 (Option 1 ) | Dial 1345 Laugfs Customer service and get a Gas Filled New Cylinder delivered to the house and exchange it with the new Cylinder (Rs. 250 Delivery charge - Laugfs) |
| (Option 2 ) | Can visit the nearest Laugfs dealer point and exchange it with a new Gas Filled Cylinder |
| Refill Charges | 5KG - Rs. 598 |
LAUGFS GAS
After Sales Process - Complaint Handling Process
- Customer Touch points
- Hotline – 1345
- Whatsapp – 076 8 427 427
- Email - [email protected]
- Online – laugfsgas.lk
Cylinder Returned Process
When a customer is requesting to return his cylinder due to customer churning or any other reason LAUGFS GAS PLC will be accepting the cylinder, however there will be terms and condition attached, please instruct the customers to contact the LAUGFS Gas Hotline for more assistance.
Cylinder Refundable Deposit
When a customer is requesting to return his cylinder due to customer churning or any other reason LAUGFS GAS PLC will be accepting the returned cylinder on the following basis;
Minimum reimbursement/ refund amount SKU wise;
|
SKU |
Min. Refund |
|
12.5KG |
1,000/= |
|
37.5KG |
1,700/= |
|
5KG |
485/= |
|
2KG |
450/= |
The basis of cylinder return is on date of purchase and usage period.
|
Usage period |
Amount Payable |
|
0-3m |
Full Invoiced Price |
|
3m – 1yr |
Minimum Refund + 2/3 of the invoiced Price |
|
1yrs – 3yrs |
Minimum Refund + 1/3 of the invoiced price |
|
3 yrs – 10 yrs |
Minimum Refund ONLY |
Note: After 10th year – Customer will not be eligible for any refund.
IMPORTANT: Customer MUST present the invoice to the dealer to refund the cylinder and be
entitled for the refund.
Damaged Cylinder Return Policy
If a cylinder purchased from the outlet is defective LAUGFS will be instructing the customers to hand over the cylinder to the nearest LAUGFS authorized dealer. Authorized dealer will replace a new cylinder with the customer based on the minimum quantity requirement, and will be sending the defective cylinder to the plant for investigation.
|
LAUGFS GAS cylinder category |
Minimum LPG Quantity (kg) |
|
Domestic 2kg |
1.5kg |
|
Domestic 5kg |
4kg |
|
Domestic 12.5kg |
10kg |
|
Commercial 37.5kg |
35kg |
If the defective cylinder does not full fill the minimum order quantity, dealer will be sending the
cylinder to the plant for the investigation and the customer is expected to purchase a refill cylinder,
till the defective cylinder is investigated.
Service Level for the cylinder investigation – 21 days
Customer/ Dealer is expected to call the LAUGFS Gas Hotline for further assistance or
clarifications.
Compact Regulator Pack Return
If any Compact regulators sold at the outlets found defective will be replaced within 6 months, if the warranty card is presented along with the defective regulator pack and all the accessories. However regulator repairs also will be done after the 6 months warranty.