Return and Refund Policy

• Period : BuyAbans must be informed within 3 days for Electronics & 7 days for Lifestyle brands (Skechers, Under Armour, Hugo Boss) of receiving the item to be eligible for return.
• Item must be in the original packaging with tags intact in the same condition it was delivered in.
• Items returned after the Return Period has lapsed will not be accepted.
• Our customers’ safety is of utmost importance, and we take hygiene very seriously. Therefore, items such as underwear, bras, briefs, and swimwear are not eligible for return.
• Items to be returned are the sole responsibility of the customer until they reach us, and customer needs to ensure items are properly packed to prevent any damages en route to us. Items damaged en route will not be accepted.
• It is the customer’s responsibility to ensure proof of postage for parcels that contain items to be returned.
• BuyAbans will require minimum 05-07 business days to process your return request and prepare the replacement unit.

Refund policy:

• If a replacement unit for the size/specific model is no longer available, the customer will be issued a full refund. The refund will not include any delivery charges borne by the customer for return of item.
• All refunds will be processed within 3-5 working days. Processing refunds back to your credit card/ bank account may require additional time depending on the bank due to its own operational time for which BuyAbans will not be responsible.
• In the event of purchasing an AC unit with low capacity, the consumer is only eligible for a credit note for the amount of their purchase or they can switch to a unit with a higher capacity. BuyAbans.com will not be issuing refunds for these cases.
• Customers can use the BTU calculator when purchasing AC to calculate the exact capacity that best suits their needs by providing an exact measurement of the site, or they can call 0112 222 888 for further assistance.
• The total warranty and the comprehensive warranty will not apply if an under-capacity air conditioner is purchased.
• All manufacturing and material defects that require repair or return must be informed and returned to BuyAbans within the warranty period of 30 days. Any repair or return that failed to be reported or returned within the specified time frame will not be accepted or refunded.
• Refunds will not be provided for change of mind. All sales are final. Refunds will only be issued under specific circumstances as outlined in our policy.

The prices for all the items mentioned on BuyAbans.com are the final and last prices of sale via online means.

Damage Reporting Policy:

• All damages (physical damages) must be reported within 2 hours of delivery. Failure to do so may result in your claim being denied. Please inspect your order immediately upon receipt. If you identify any damage, do not accept the item—instead, return it to Buyabans and contact Abans Customer Service immediately for assistance.

Using BuyAbans.com accounts

It is the responsibility of the users of this site to keep their passwords, other account information, and the computer used to log on to the site, secure. Website account holders are solely responsible for all activities conducted via through their BuyAbans.com account or their passwords and BuyAbans shall be indemnified from any such liability.

Abans Duty Free purchase via www.BuyAbans.com

The payment will be considered as conditional purchase as the transaction will complete once the passenger physically arrives to the BIA and fulfil the requirements of the custom regulations, therefore in case of cancellation or refund of payment we will follow up the refund/cancellation policy as stated. Please note that a full refund will be credited if the information provided in the portal does not tally with original documents upon arrival (subject to SL Customs approval). In addition, note that the payment will be consider only as a pre-payment and the legal right to claim the goods from the duty-free shop will only be processed upon the exchange of the items physically at our Duty-free shop. BuyAbans website has the legal right to process a refund in any case upon the approval of the Sri Lanka Customs officers based at Bandaranayake International Airport (BIA).

The total allowance applicable for an incoming passenger includes their accompanied passenger luggage and the dutiable goods in their unaccompanied passenger baggage (UPB).

Warranty:

The warranty provided through the BuyAbans.com website is the same as the common warranty provided to all Abans PLC showrooms. For any warranty-related issues, please contact the Service Centre via the contact details on the warranty card.

We guarantee that all products sold by Abans PLC are of good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. Abans PLC agrees to repair the manufacturing defects in products on free-of-charge basis only within the 01-year standard warranty period except for products covered under different warranty periods.

The warranty will not be effective for repairs/installations/services done by any 03rd party other than Abans Electricals PLC/Abans PLC or its authorized service agents for damages caused by ancillary equipment and non-recommended accessories, normal wear, tear and corrosion, corrosion of copper tanks, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operation, maintenance installation, charging of batteries other than standard charges, defaced, obliterated or removed, substance damage to coil cards and connectors due to misuse, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, use of products outside specification, use for purpose not recommended, use beyond the guidelines, directions and user capacity of product, alterations, defaced or suspected warranty cards and serial number alteration, unclear rubber stamp of showroom managers and dealers, any damage or loss to any 03rd party or property, batteries, chargers, carrying cases, laptop bags, power adaptors, power cables, internet connection cables, printer cables, cartridges, toner, knobs, locks, bulbs, filters, racks, shelves, gas charging, switches, remote controllers, AV cables, antenna cables, inter connection cables, brushers, drive belts, pulleys, pads, plug tops, burner caps, trivet, tube, ignition plugs, telephone shower, plastic jug, blades, handles, lids, pouches, speaker cables, speakers, speaker boxes, water tap and any other consumable parts.

Failure to install software, video, audio and file formats are not considered as manufacturing defects. No warranty is provided for the quality of the software and hardware used by the customer, hardware and software defects and corruption, virus attacks,spyware, firmware upgrades, defects due to the use of the third-party applications, unauthorized and illegal software, also the company will not be responsible for any data losses at the point of repair.

If the product delivered by the company is damaged during transit or handling, the customer shall be informed at the same time on date of delivery. If the product is delivered by the customer, the company shall not be liable for any damage occurring during transportation. Customer is advised to check before moving out the product from showroom premises/Duty Free showrooms.

Services shall not be provided if Hire Purchase Instalments are due.

If the product is beyond economical repair, product replacement with similar working condition and warranty shall be effective for remaining period.

It is recommended to use the product with power guard and stabilizers.

SPECIAL WARRANTY TERMS

Exchange of Goods:

BuyAbans.com may exchange the purchased item on valid for another item requested by the customer. The said customer will have to pay for any difference in the price and that payment will also need to be completed within 48 hours from the time of purchase.

BuyAbans.com is not allowed to exchange any goods purchased at the BIA Duty Free unless the products sold contain internal technical faults.BuyAbans.com can only provide like-for-like exchanges when stock is available at our showrooms outside the Duty-Free zones.

Policy for information gathered by BuyAbans.com

All information entered in to BuyAbans.com by site visitors will be collected and stored. If certain visitors decide not to provide certain information, they will not be able to acquire the valuable advantages and features of this website. This vital information is used for quick and fruitful responses to your requests, and for communicating with you in present and future instances. Information about customers is important to BuyAbans and will be treated with utmost confidentiality and will not be divulged to 03rd parties. Customer information is used only as described below and with affiliates of BuyAbans.com.

Note: Customer is responsible for informing the change of his/her phone no. and/or email address to Buyabans.

Copyrights

The content of the BuyAbans.com site is the property of Abans PLC (Sri Lanka) and is protected under international copyright laws. The trademark of www.BuyAbans.com is a registered trademark and the sole rights of changing, modifying, assigning, or using this trademark is solely with Abans PLC (Sri Lanka). Anyone other than Abans PLC who is involved in changing, modifying, assigning, or using this trademark without prior written authorization of Abans PLC (Sri Lanka) will be violating international copyright laws.

Communication between you and BuyAbans.com

When you visit the BuyAbans.com website or communicate with BuyAbans.com via e-mails, you are considered as communicating with BuyAbans.com. This permits BuyAbans.com to send e-mails and to communicate with you and you are deemed as agreeing to all terms and conditions, notices and other means of communications that we provide to you electronically, satisfying all legal requirements.

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