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HOT LINE
+94 112 222 888

Frequently Asked Questions

  1. Do I need to create a user account to buy products on BuyAbans.com?
    1. No. You can browse and purchase what you want as a guest. However, by registering as a user, you can make your online shopping experience even better by earning & spending customer Loyalty points for special discounts, saving items to your Wish List to buy later, keeping track of past & current orders, and more.
  2. Are my online transactions safe?
    1. Yes. We utilize the latest in digital encryption & web technology to ensure that your transactions are secure and your personal details are safe when you shop at BuyAbans.com. You can read our Privacy Policy here for more details on how we keep your personal details safe.
  3. What payment methods can I use?
    1. We accept Visa, MasterCard, American Express, KOKO, bank transfers, and all major credit and debit cards.
  4. Can I pay in installments?
    1. Yes, we offer easy payment plans of up to 60 months, including interest-free options for up to 48 months on credit cards. You can view the available plans on the product page and choose your preferred option during checkout.
  5. How do I track/check the status of my order?
    1. You can track your order using the 'Track Your Order' option in the menu bar.
  6. How long will it take to deliver my order?
    1. We can deliver your order within 4 to 5 working days anywhere in Sri Lanka.
  7. What is Pickup ?
    1. If you don’t want to wait for your order to be delivered to your home, you can now pick it up yourself from one of our Showrooms. Simply select Pick up at checkout and choose your preferred store. When your order is ready to collect, we’ll let you know.
  8. There is something wrong with my order. What do I do?
    1. You can contact our customer care hotline at +94 112 222 888.
  9. I received my order but there is something missing/product is damaged/wrong product. What should I do?
    1. You can contact our customer care hotline at +94 112 222 888.
  10. How do I get my Air-Conditioner installed?
    1. Our team will complete the installation of your Air-Conditioner within 03 working days after delivery. Installation of up to 5 meters of piping from the indoor unit to the outdoor unit will be free of charge. Our team will provide you with an estimate of additional charges (if any) based on their site inspection prior to installation.
  11. I need help setting up my TV/Washing Machine/Refrigerator. Who do I call?
    1. Contact our customer care hotline at +94 112 222 888 and we will send a team within 03 to 04 working days to help set up your device.
  12. My device stopped working/is faulty (within 48 hours of delivery). Who do I call?
    1. You can try shutting down & restarting the device which can sometimes resolve minor issues in electronic devices. If the problem persists, contact our customer care team, and closely follow their instructions. You can call them at +94 112 222 888. If the defective product is an electronic device, please shut down/switch off while the issue is being resolved and await further instructions from our customer care team.
  13. The product I bought last week/month/year stopped working/is faulty. Who do I call?
    1. You can contact our service center at +94 115 555 888 and follow their instructions.
  14. How do I get a replacement/refund?
    1. Log in to your user account, go to Return Requests and make a replacement/refund request. Here you can give us details of the issue you experienced and share photos of the faulty product to help process your request. You can also contact our customer care hotline at +94 112 222 888.
  15. What is the BuyAbans.com return/refund policy?
    1. You can read our Return and Refund Policy here.
  16. What is the Warranty I can get for a product?
    1. You can check the specific available warranty period & details on the product page.
  17. Further Questions
    1. If you have any other questions, please feel free to contact us at +94 112 222 888.

How To Buy

  1. You can browse by category, brand, or simply type what you’re looking for into the search bar.
  2. Select Buy Now to purchase an item immediately or Add to Cart and continue shopping.
  3. When you’re ready to check out, click View Cart, edit your order, apply Promo Codes, and choose your preferred delivery method. Select Home Delivery to have your order delivered to your home address by our professional courier service or select Click & Collect to pick it up from an Abans Elite showroom of your choice.
  4. Login to automatically fill in your saved personal & delivery information or Continue as Guest and add your details manually.
  5. Choose your preferred Payment Method, fill in the requested payment details and make your payment using our secure payment gateway.
  6. After the payment is made, you will receive an order confirmation via SMS and/or Email.
  7. After the order is confirmed, you can check the Order Status from Track Your Order. You will also be notified when your order is ready for Delivery or Pickup for Click & Collect orders.

Shipping & Delivery

  1. Items ordered online on BuyAbans.com will be delivered in within 3 to 5 working days anywhere in Sri Lanka.
  2. Estimated delivery time may vary based on the availability of items ordered and the delivery address.
  3. The following delivery charges will apply based on the total value of your order.
Order Amount (Rs.) Delivery Charge
Up to 10,000  Rs. 490
10,001 – 20,000 Rs. 590
20,001 - 50,000 Rs. 790
50,001 - 100,000 Rs. 1090
100,001 - 200,000 Rs. 1590
200,001 & above Rs. 2090

Warranty

The warranty provided through the BuyAbans.com website is the same as the common warranty provided to all Abans PLC showrooms. For any warranty-related issues, please contact the Service Centre via the contact details on the warranty card.

We guarantee that all products sold by Abans PLC are in good quality and working order and tested for quality and handed over to the customer for normal and standard usage, subject to the following terms and conditions. Abans PLC agrees to repair the manufacturing defects in products on free of charge basis only within the 01-year standard warranty period except for products covered under different warranty periods.

The warranty will not be effective for repairs/installations/services done by any 03rd party other than Abans Electricals PLC/Abans PLC or its authorized service agents, damage caused by ancillary equipment and non-recommended accessories, normal wear, tear and corrosion, corrosion of copper tanks, promotional Items given free of charge with the main product, damages due to split and liquid, drop damages, seepage, secretion from insects, rodents or domestic pets, accident, fire, theft, act of god, power surges, electrical leakage, voltage fluctuations, negligence, misuse, abuse, incorrect installations, modifications, improper testing operation, maintenance installation, charging of batteries other than standard charges, defaced, obliterated or removed, substance damage to coil cards and connectors due to misuse, damage due to shock or external force, lightning, being operated in alkaline or unsuitable atmosphere, use of products outside specification, use for purpose not recommended, use beyond the guidelines, directions and user capacity of product, alterations, defaced or suspected warranty cards and serial number alteration, unclear rubber stamp of showroom managers and dealers, any damage or loss to any 03rd party or property, batteries, chargers, carrying cases, laptop bags, power adaptors, power cables, internet connection cables, printer cables, cartridges, toner, knobs, locks, bulbs, filters, racks, shelves, gas charging, switches, remote controllers, AV cables, antenna cables, inter connection cables, brushers, drive belts, pulleys, pads, plug tops, burner caps, trivet, tube, ignition plugs, telephone shower, plastic jug, blades, handles, lids, pouches, speaker cables, speakers, speaker boxes, water tap and any other consumable parts.

Failure to install software, video, audio and file formats are not considered as manufacturing defects. No warranty is provided for the quality of the software and hardware used by the customer, hardware and software defects and corruption, virus attacks, spywares, firmware upgrades, defects due to use of third-party application and unauthorized and illegal software and company will not be responsible for any data losses at point of repair.

If the product delivered by the company contains any damage during transit or handling, customer shall be informed at the same time on date of delivery. If the product is delivered by the customer, company shall not be liable for any damage arising while transporting. Customer is advised to check before moving out product from showroom premises/Duty Free showrooms.

Services shall not be provided if Hire Purchase Instalments are due.

If the product is beyond economical repair, product replacement with similar working condition and warranty shall be effective for remaining period.

It is recommended to use the product with power guard and stabilizers.

Refrigerators Bottle Coolers Freezers 05 years for compressor only. Customer shall bear any charges for labour or accessories in relation to the replacement of compressor. 10-Year warranty shall apply only on compressors of selected refrigerator models. Humidity on the surface shall not be considered as defect.
Televisions LCD/LED If it is a manufacturing fault within the warranty period, Abans PLC will repair it free of charge.

1-year warranty for panel and 3-year warranty for other parts including Main and Power PCB.

Colour dots up to 7 numbers on LCD/LED TV screens shall be considered as a normal industrial cause as a result of pixel burnt and shall not replace the said products on that effect.

No warranty for Main/Power PCB damages due to signal wire connections/careless plugging/unplugging and usage of multi plugs.

No replacements allowed for back light replacements.
No warranty for TV and AV accessories / remotes / speakers / mics / wires / HDMI ports / Cables.
Televisions fixed on mobile vehicles shall not be covered under this warranty.
Audio No warranty for Speaker body corrosion, colour fading and fungus.
No warranty for Remote / Audio Speakers / Mics / Wires / Jacks.

If similar model is not available and customer request for refund, the refund value depends on the usage period.
Usage Period 00-06 months: Refund 85% from the invoiced value.
Usage Period 06-12 months: Refund 75% from the invoiced value.

When customer request upgrade
Usage Period 00-06 months: Get balance amount + Remaining warranty.
Usage Period 06-12 months: Get balance amount + Remaining warranty.
Washing Machine 05/10-year warranty on Stainless Steel Drum against rusting / Direct Drive or Smart Inverter Motor for selected models only.
05-year warranty on selected washing machines.
Water Purifier Refer warranty instruction sheet for more details.
Solar System Refer warranty instruction sheet for more details.

SPECIAL WARRANTY TERMS

Product Special Warranty Terms for Products / Parts / Accessories
Air Conditioners Within the standard one-year warranty period, 3 services will be provided free of charge.

10-year warranty for the compressor of the LG Inverter Air Conditioner (residential) in the range of 9000 BTU to 24000 BTU and 05-year warranty for the compressor of all other inverter and non-inverter Air Conditioner (residential) brands in the range 9000 BTU to 36000 BTU shall apply only if the service agreement is signed with Abans Electrical PLC for 04 years at the end of the first year. Customer shall bear any charges for the labour and accessories in relation to the replacement of the compressor.

Additional services will be provided subject to additional payments.

No warranty for corrosion on outdoor unit of air conditioner due to environment conditions/sea breeze.

05-year warranty for the compressor of all Air Conditioner brands (Commercial) in the range of 12000 BTU to 100000 BTU shall apply only if the service agreement is signed with Abans Electrical PLC for 04 years at the end of the first year. Customer shall bear any charges for the labour and accessories in relation to the replacement of the compressor.
Computers Laptops Tablets Colour dots up to 7 numbers on Laptops, Tablet Screens and Monitors shall be considered as a normal industrial cause as a result of pixel burnt and shall not replace the said products on that effect.
Mobile Phones 12-month warranty for main unit, 06-month for battery and charger, 01-month for any other accessories
Apple Products
The Apple One-Year Limited Warranty is a voluntary manufacturer’s warranty that can be claimed from any Apple store world-wide and only at Abans Apple Authorized Service Centres

Apple, as defined, warrants Apple-branded hardware product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser ("Warranty Period").

If a hardware defect arises and a valid receipt is provided within the warranty period, it will be as below in guidance as per Apple's diagnosis system report set up at the service centre.

  1.  For iPhones, iPads, Apple Watch and Apple branded accessories: exchange the defective product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.
  2.  For Macs: repair the hardware defect at no charge, using new spare parts. Apple Care can be enabled for Macs through service before the first year warranty period is over. Once enabled, an additional 2-year warranty will be extended (visit the link for more info Apple Legal - AppleCare Protection Plan for Mac).
  3.  If the product is dropped, water damage or physically damaged due to customer's negligence there will be no warranty for the same.
  4.  No DOA policy for any Apple products and replacement will only be done through service.
  5.  A sufficient lead time will be required to get the spare parts to repair the product or replace the product in guidance with Apple.

Please note that these are standard warranty details therefore the warranty remarks/conditions printed on the invoice/ warranty card will be applicable.

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